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Our services

Ensuring high availability in demanding operational environments. Leveraging exclusive tools, proven processes and experienced professionals.

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IER SERVICES & SUPPORT

Managers of strategic ecosystems (air and public transportation, retail and logistics, charging points) are compelled to provide their customers and users with an outstanding experience in fast-changing environments.
The total cost of ownership must be managed throughout the investment life cycle. Extensions, reconfigurations and upgrades must be achieved at the lowest cost and with minimal disruption.

Only a dependable partner with a broad set of competencies can efficiently and reliably support these business objectives in a highly flexible way.
As a proven solution provider, IER enables its customers to reap the benefits of the latest technologies in applications where reliability is crucial.

IER provides its customers with a unique combination of technological, manufacturing and integration expertise. Operating in highly demanding environments requires reliance on a partner who is both project-oriented and resolution-focused. The IER service teams have a deep understanding of our customers’ operating environments and provide innovative support solutions to maximize uptime and optimize user experience.

24/7
support
& services
+100
specialists in
our solutions
5
service centers
worldwide

They trust us

A KEY SERVICE

Project management

During the operation of the service, a Customer Project Manager will be available to monitor the deployment and maintenance in operational condition, as well as operations and service quality. They will set up and monitor performance indicators, analyze and coordinate the implementation of improvement measures and provide dashboards of the defined indicators.

Audit & Consulting: audit of service solutions, consulting and creation of customized service offers.

Operational project management: set-up of delivery procedures, reporting & statistics, KPIs, contract management, customer reviews, progress plan, performance audits and reviews.

Monitoring & Support

When the unexpected happens, you want to make sure that you have access to technical and support expertise. Discover our proactive helpdesk solutions (Level 1 and 2) on a 24/7 basis.

Monitoring & support: 24/7 Level 1 call center and proactive monitoring service, troubleshooting and remote actions, end-to-end incident management.

Level 2 support and administration: 24/7 Level 2 call center, server and database administration, complex incident analysis, software releases, configuration management.

Maintain operational condition

Secure your critical infrastructures’ availability and performance thanks to our maintenance contracts: deployment/installation, on-site maintenance, workshop repair, spare parts allocation or advanced exchange program.

Deployment: management,configuration, on-site installation and assistance, commissioning and testing

On-site maintenance: in-house technicians, different service coverage

Workshop repair: advanced exchange program, e-services RMA portal, pick-up and logistics management, reverse logistics and recycling

Spare parts: stock management

GLOBAL COVERAGE

IER provides flexible and homogeneous service solutions to support its various customers’ needs, enabling rapid deployment of projects anywhere in the world.

Customer services are performed directly by IER customer service offices worldwide and through the IER certified network of local partners.

With its in-depth expertise in technological solutions, being both a manufacturer and an integrator, IER masters dedicated services and advanced support to maximize the use of its technological equipment.

The IER proprietary proactive monitoring tool features real-time alarm management to maximize availability and statistics analysis.

Thanks to its equipment and software design expertise, IER is the most reliable service provider for our leading-edge solutions.

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Workshop
repair
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On-site
maintenance
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Project
management
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Deployment
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Monitoring
& Support
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Audit
& Consulting

Informations

  • IER & Service Centers Worldwide
  • Global Coverage
  • Our Commitments
  • Modern slavery statement

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