Ensuring high availability in demanding operational environments. Leveraging exclusive tools, proven processes and experienced professionals.
IER SERVICES & SUPPORT
Managers of strategic ecosystems (air and public transportation, retail and logistics, charging points) are compelled to provide their customers and users with an outstanding experience in fast-changing environments.
The total cost of ownership must be managed throughout the investment life cycle. Extensions, reconfigurations and upgrades must be achieved at the lowest cost and with minimal disruption.
Only a dependable partner with a broad set of competencies can efficiently and reliably support these business objectives in a highly flexible way.
As a proven solution provider, IER enables its customers to reap the benefits of the latest technologies in applications where reliability is crucial.
IER provides its customers with a unique combination of technological, manufacturing and integration expertise. Operating in highly demanding environments requires reliance on a partner who is both project-oriented and resolution-focused. The IER service teams have a deep understanding of our customers’ operating environments and provide innovative support solutions to maximize uptime and optimize user experience.
They trust us
IER provides flexible and homogeneous service solutions to support its various customers’ needs, enabling rapid deployment of projects anywhere in the world.
Customer services are performed directly by IER customer service offices worldwide and through the IER certified network of local partners.
With its in-depth expertise in technological solutions, being both a manufacturer and an integrator, IER masters dedicated services and advanced support to maximize the use of its technological equipment.
The IER proprietary proactive monitoring tool features real-time alarm management to maximize availability and statistics analysis.
Thanks to its equipment and software design expertise, IER is the most reliable service provider for our leading-edge solutions.