IER Customer Services
Assuring high availability in demanding operational environments. A global organization leveraging exclusive tools, proven processes and dependable professionals
Your strategic challenges
Managers of business-critical processes - such as public and air transportation, retail and logistics, car-sharing and electric charge points - are compelled to provide their customers and users with an outstanding experience in fast changing environments.
The total cost of ownership must be managed throughout the investment life cycle. Extensions, reconfigurations and upgrades must be achieved at the lowest cost and with minimal disruption.
Only a dependable partner with a broad set of competencies can efficiently and reliably support these business objectives in a highly flexible way.
As a proven solution provider, IER enables its customers to reap the benefits of the latest technologies in applications where reliability is a “must-have”.
IER provides its customers with a unique combination of technological, manufacturing and integration expertise. Operating in highly demanding environments requires to rely on a partner which is both project-oriented and resolution-focused. The IER service teams have a deep understanding of our customers’ operating environments and provide innovative support solutions to maximize uptime and optimize user experience.
IER proposes a comprehensive range of services with an operational expertise in project design, deployment and operations.
We deliver support services for mission critical applications: proactive monitoring, call center (24/7 level 1, level 2 support and administration), maintenance (workshop, on-site, sparing management) and specific service oriented project management.
IER provides flexible and homogeneous service solutions to support its various customers’ needs, enabling rapid deployment of projects anywhere in the world.
Customer services are performed directly by IER customer services offices worldwide and through the IER certified network of local partners.
With its in-depth expertise in technological solutions, both being a manufacturer and an integrator, IER masters dedicated services and advanced support to maximize the use of its technological equipment.
The IER proprietary proactive monitoring tool features real time alarm management to maximize availability and statistics analysis.
Thanks to its equipment and software design expertise, IER is the most reliable service provider for our leading edge solutions.