San Francisco airport vision was to create a unique passenger check-in experience unlike any other airport. They were looking for an innovative alternative to replace existing kiosks with custom CUSS stations to blend in the terminal architectural “look and feel”.
IER has a long standing relationship with San Francisco Airport and has been its CUSS provider for International Terminal since 2007. With a strong installed base of 60 IER918 kiosks in operation using the IER CUSS software platform and thanks to its renowned expertise in both kiosks and CUSS environment, IER was ready to take the challenge.
The design effort was led by Gensler, an architectural design firm, together with San Francisco Airport.
IER worked in close cooperation with the airport architects to come up with a kiosk that did not look like a usual kiosk with a designed custom CUSS unit based on IER 919 kiosk components.
The project has been implemented in phases. A prototype was developed and the solution was improved based on testing.
It started in 2015 with successful deployment of 12 units of 6 CUSS desks units, all in use by passengers. Early 2016, 12 directory wayfinding towers with LCD screens and 2 additional 6-unit CUSS desks were delivered with full completion of this project in June 2016.
As part of its engagement to a continuous improvement process for its customers and a smooth customer experience at San Francisco airport, IER will ensure ongoing maintenance and support services within this project.