IER, a specialist in self-service solutions and printing systems, supports postal services and public sector stakeholders in the service improvement and modernisation process.
Your strategic challenges
Authorities want to modernise access and simplify the route for using official services. Such services must give the public greater independence and a choice of the method of communicating and dealing with officialdom.
To achieve this, relieving staff of repetitive work so that they can provide services with a high added value is a necessity met by self-service solutions, which also contribute to cutting operating costs.
With over 40 years of specific development experience to rely on, IER designs information, document distribution and personal information update portals, and vending machines which issue postage stamps, travel tickets, etc, in return for payment. Our expertise is widely acknowledged thanks to our technical skill and our acute perception of the development of our clients’ needs.
To maintain or enhance your systems and equipment availability, IER dedicated and highly-trained Customer Services professionals provide worldwide and multi-lingual support.
From basic (workshop repair, on-site maintenance…) to advanced services, (audit and service designing, level 1 & 2 call-center, proactive monitoring…), our focus is to ensure high availability in demanding environment.
Some of our