Singapore Changi Airport
As part of their FAST initiative for Fast and seamless Travel at Changi airport, Changi Airport Group was actively looking at enabling self-service options in every aspect of passenger processing. They wanted to provide a suite of self-service options for departing passengers, available to passengers travelling with participating airlines. The project started in 2014 with Tiger Airways, joined in 2016 by Scoot and more recently Cebu Pacific.
IER was awarded the project and developed the application which now hosts the various participating airlines and allows passengers to process their check-in very smoothly from the available airport kiosks.
The generic ALISS application was modified functionally with architecture built-in in accordance to the functional requirement of Changi Airport. Among the additional benefits of the ALISS application is the ability to connect to different DCS and to mirror every airline branding guidelines.
Find out more: Scoot customized airport check-in experience.
LATAM is a long-term customer of IER.
LAN Airlines of Chile and Brazil’s TAM merged in 2012, but started to consolidate under a single brand – LATAM – in 2015, positioning it as the biggest South American carrier and a major player alongside the world’s other global carriers.
Before they merged, IER started meeting with both airlines to understand their specific expectations linked to check-in experience standards and convinced them that ALISS capabilities, features and evolutions could answer their needs through a series of demos and presentations of IER overall CUSS capabilities and references.
Although the implementation revealed challenging at the beginning – with a mix of proprietary and CUSS kiosks as well as legacy kiosks from both entities, not to mention a complex software architecture running on different browsers – ALISS made it possible to accommodate 2 applications running as one and provide a complete suite of check-in functions ranging from check-in for a flight, select or change a seat assignment, and obtain a boarding pass for same-day departures on different flights (from different carriers) to even check-in for multi-leg flights and groups of passengers.
Another challenge was to connect to two different DCSs (Amadeus Altea and SABRE) and, in some cases, to have different business rules depending on the ticketing carrier (LAN or TAM).
Recent developments include new functionalities such as payment of ancillaries to name a few.
Other customers have also chosen ALISS for their check-in application: Azul Brazilian Airlines, Cathay Pacific, Air New Zealand, Virgin Australia.